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WORK/LIFE TRAINING AND DEVELOPMENT – PART OF A STRATEGIC APPROACH
A Strategic approach to work/life planning and implementation will include attention to training and development of key players. It is well understood that
ensuring that decision-makers, managers and individuals have access to appropriate information and skills is a vital component of successful work/life implementation. However, while most organisations spend time and effort on developing information resources (employee and manager guides to work/life balance and flexible work options), many organisations spend little of no time ensuring requisite skills are developed.
At the individual level, there are various organisations which offer short seminars on work/life balance, but in Australia there are few examples of systematic training of managers to develop the skills and lead the level of change required to successfully implement work/life balance programs.
Organisations wishing to develop such training and development programs or contract the delivery of such training should be aware of the competencies involved.
COMPETENCIES
Relevant management and practitioner competencies include:
- Understanding the Social, demographic and business context for work/life
- Strategic Planning
- Culture Change
- Needs Assessment
- Policy Implementation
- Supportive Management
- Counselling, and mentoring
- Communication
- Decision-making,
- Evaluation
- Focus on outputs -viewing jobs in terms of roles, performance and tasks, rather than time spent in the workplace
- Applying high levels of trust and tolerance.
- Negotiation
- Program measurement.
SUPPORTIVE MANAGEMENT
Ideally, Work/life considerations will be integrated into general management and leadership programs. Whilst policies and programs are important, there is a clear message in research, which is that staff/management relationship is the key to successful implementation of flexible work and work/life balance programs. The organisation must provide the right environment, one in which staff feel comfortable to access the options which best meets their needs.
Managers must demonstrate their commitment to work-life initiatives, or they will not be taken seriously.
Clear messages and support must come from the top, but the immediate supervisor is the person who will set the tone, disseminate information, understand work requirements, act as gate keeper in relation to flexibility, work load improvement, work design and career advancement.
Indeed, research indicates that family supportive supervisory behaviours are linked to lower turnover, higher job satisfaction, lower work-to- family conflict, lower levels of depression, and improved self reported levels of physical health.
What is a Supportive Manager?
A supportive manager:
- Engages in 2-way communication.
- Mentors employees.
- Provides positive feedback.
- Allows employees autonomy.
- Recognizes employees have lives outside work.
- Facilitates completion of job tasks.
On-going Professional Development
The Work Life Association is committed to providing on-going professional development for decision-makers, managers, Human Resources and Work/Life practitioner. Check the Work Life Association Roundtables for upcoming events.
RESOURCES AND TOOLS
Work Life Value Matrix (Australia)
Work Life Resources and Equilibrium Work Life Solutions
http://www.workliferesources.com.au/matrix.htm
Department of Education and Early Child Development, Victoria
Flexible Work Managers’ Guide
http://www.eduweb.vic.gov.au/edulibrary/public/hr/equalop/ManagersGuide.pdf
WA Health
Ten Essential Management Actions for Creating a Family-friendly Workplace http://www.health.wa.gov.au/worklifebalance/docs/Creating%20a%20Family%20Friendly%20Workplace%20Flyer.pdf
WA Health
Managers’ Training Tools
http://www.health.wa.gov.au/worklifebalance/training/tool_kit.cfm
SOME TRAINING AND DEVELOPMENT OPTIONS
Equilibrium Worklife Solutions & Siusan MacKenzie
http://www.equilibriumworklife.com.au/
Aequus Partners
E-Flex training
http://flex-e.aequus.com.au/
Australian Institute of Management
Implementing Work /Life Balance Strategies http://www.aimcourses.com.au/training/coursedirectory/viewcourse.asp?CourseCode=638&CourseYear=2008
Diversity@Work
The Balancing Act- Work, Life and Family
http://diversityatwork.com.au/training/package/982
Flexibility at Work
Training Programs
http://www.flexibility.com.au/trainingprograms.html
Monash University
Business and Economics
School of Management
MGX5220 - Managing work, family and life
Post Graduate Unit
http://www.monash.edu.au/pubs/2008handbooks/units/MGX5220.html
National Training Information Service
Diploma of Business (Human Resources)
BSB HR508A - Manage work / life skills
WFC Resources (US)
E-training
http://www.workfamily.com/Training/E-Training/eTraining.htm